OPERATIONS EXECUTIVE

Description

Responsibilities:

1. Assist Assistant Vice President, Performance and Training in implementing measures to improve performance levels and meet company's and clients' KPI
2. Monitor calls to ensure that customer interactions are in compliance with business and clients' requirements
3. Establish work priorities, develop and review performance
4. Implement service strategies and improve job processes
5. Review collection activities
6. Assist in escalated feedbacks and operational issues
7. Team building and management
8. Any other ad hoc duties assigned

Requirements :

1. Candidate should possess at least a Degree / Diploma in any discipline or relevant experience
2. Good communication skills, both verbal and written
3. Meticulous and good interpersonal skills
4. Able to perform well under pressure and tight deadlines with minimum supervision
5. Minimum 2 to 3 years of relevant experience