Operations/Implementation Specialist

CPFB is a dynamic and innovative statutory board dedicated to transforming how we help Singaporeans save for their retirement. With a passion for excellence and a commitment to delivering top-notch solutions, we are seeking an experienced and motivated Operations/Implementation Specialist to join our growing team. If you are a forward-thinking individual with a knack for process improvement, automation, team leadership, and tech integration, we invite you to contribute to our exciting journey.

As an Operations/Implementation Specialist at CPFB, you will play a pivotal role in driving operational efficiency, optimising processes, and enhancing the overall performance of our organization. Your expertise in process review, automation, team management, operations-technology integration, and product management will be critical to the successful execution of our strategic initiatives.

What you will be working on

1. Process Review and Optimisation:
   a. Analyze existing operational processes to identify bottlenecks, inefficiencies, and areas for improvement.
   b. Collaborate with cross-functional teams to design and implement streamlined processes that enhance productivity and reduce operational costs.
   c. Continuously monitor and measure the effectiveness of implemented process improvements, making necessary adjustments as needed.
2. Automation and Technology Integration:
   a. Identify opportunities for automation and technology integration across various operational functions.
   b. Work closely with the IT and technology teams to develop and implement automated solutions that enhance efficiency and accuracy.
   c. Champion the adoption of new tools and technologies to streamline operations and improve decision-making.
3. Team Management and Leadership
   a. Lead and manage a team of operations professionals, providing mentorship, guidance, and performance feedback.
   b. Foster a collaborative and positive team environment that encourages innovation and continuous learning.
   c. Delegate tasks and responsibilities effectively to ensure optimal team performance and project outcomes.
4. Product Management
   a. Collaborate with the product development team to understand product features, functionalities, and user requirements.
   b. Contribute insights from an operations perspective to influence product design and development, ensuring seamless implementation and user satisfaction.
   c. Assist in defining product roadmaps, release schedules, and feature prioritization based on operational considerations.

What we are looking for

At CPF Board, we are dedicated to enhancing the financial well-being of CPF members. Our commitment to being Agile, Bold, Customer-obsessed, and Data-smart to make a difference drives us every day. You can look forward to an invigorating working environment that empowers you to unleash your creativity and energy, enabling you to make better independent decisions that would exceed the ever-evolving expectations of Singaporeans.

Join us if you resonate with our cultural attributes of being Agile, Bold, Customer-obsessed, and Data-smart, and possess the following skills:

• Educational Background: Fresh degree graduates in any discipline, or professionals with less than 5 years of work experience

• Leadership Competency: Demonstrated leadership abilities either through academic, extracurricular, or work experiences

• Adaptability: Willingness to learn, embrace change and thrive in a dynamic environment

• Innovative Mindset: Proactive individuals with the ability to generate creative solutions, think beyond conventional boundaries, and actively drive positive change

• Team Player: Individuals who could contribute to a positive work culture, fosters collaboration and build trust among team members

Position is on 2-year full time contract directly under the payroll of CPF Board with potential for emplacement into permanent position.