Order Management Operations Executive (FMCG, Trading) #NJH

Our client is an US MNC dealing with trading of beverages; they seeking self-driven and committed incumbent for OPERATIONS EXECUTIVE

Job scope:

Coordinate with multiple partners including direct customers in Singapore, 3rd Party Logistics Provider (3PL), freight forwarders, inter-departments’ colleagues (sales, operations and finance) to accurately fulfil orders and address customers’ concerns. Correspond with marketing to receive and issue POSM.

Responsibilities:

• Responsible for processing orders and invoicing for Singapore local distribution
• Liaising with Customers on orders and order confirmations if required
• Ensure Purchase Order (PO) prices and quantity tally with processed orders
• Responsible for liaising with the various internal departments with regards to order management processes when required
• Responsible for maintaining/updating information in the database which are required for processing
• Coordinate to receive and deliver marketing POSM and sample bottles
• Support Singapore Sales & Distribution where necessary
• Provide administrative support and cover duties within Operations department as assigned
• Assist Operations department in performing month end closing
• Manage issues and complaints, consider appropriate solutions and options
• Provide administrative support and cover duties within internal departments as assigned
• Comply with company procedures, guidelines and policies
• All other ad-hoc duties as assigned

Requirements:

• Min Diploma in any field of studies
• Minimum 3 years of customer service experience in a product distribution environment
• Good communication & coordination skills
• Knowledge of Microsoft Excel
• Hybrid work arrangement
• Willing to work outside of office hours & at weekends when required

Jessie Hoe Huey Miin

CEI R1103861

EA: 99C4599