Patient Relations Executive (Senior, Front Desk – Dental)

Champion patient relations at our dental group. This senior front-desk role blends hands-on service with leadership — you will mentor the team, handle escalations, and keep service standards high across our clinics. 

Work schedule: rotating 5-day work week with at least one weekend day; day shifts 8:30am–6:15pm; no night clinics; closed on public holidays. 

What you’ll do 

• Deliver and model excellent patient service 

• Mentor front-desk colleagues and maintain standards 

• Resolve complaints and escalations professionally 

• Coordinate with the clinical team and oversee claims accuracy 

• Carry out administrative tasks that support daily clinic operations (reports, records, supplies and coordination) 

What we’re looking for 

• Experienced in front-desk / patient service, ideally healthcare 

• Supervisory or mentoring experience; strong communicator 

• Able to perform all core front-desk duties well: patient booking, payments, insurance claims and correspondence 

• A local diploma or equivalent (required) 

• Rotating roster with one weekend day 

Why join us 

• $2,500-$3,400, based on experience; CPF, insurance, paid leave 

• Stable day schedule, no nights, all public holidays off 

• Leadership development and incentives 

• A long-term home in an established, ethics-first practice