Patient Service Associate

Key Responsibilities

Patient Registration & Admissions

• Register and update patient particulars accurately in the hospital system
• Process outpatient appointments, admissions, discharges, and transfers
• Verify patient eligibility for subsidies, insurance, and financial assistance schemes

Counter & Front Desk Operations

• Attend to patient and visitor enquiries at the counter, phone, or via digital channels
• Guide patients on clinic processes, waiting times, and next steps
• Manage queue systems and ensure smooth patient flow across service areas

Billing & Payment

• Prepare and explain bills to patients, including MediShield Life, Medisave, and insurance claims
• Process payments and handle basic billing discrepancies
• Liaise with finance teams on complex billing matters

Administrative & Support Duties

• Maintain accurate records and update patient data in hospital management systems
• Coordinate with clinical teams to support smooth daily operations
• Assist with general administrative tasks and ad-hoc duties as assigned

Job Requirements:

• Minimum O Level

Interested applicants, kindly furnish us with your detailed resume in MS Words format and click "Apply Now" button. We regret to inform only shortlisted candidates will be notified. Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities.

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