Programme Coordinator

About Us

Woodlands Hospital is a next-generation healthcare system in Singapore, purpose-built to meet the evolving needs of future care. As an integrated acute and community hospital with specialist outpatient clinics and innovative care models, we extend care beyond traditional hospital walls—delivering person-centred, connected and seamless healthcare experiences.

Our mission is to redefine healthcare for a rapidly ageing and diverse population through digital innovation, preventive health and strong community partnerships. Guided by a commitment to team-based care, sustainability and health equity, Woodlands Hospital is not only focused on treating illness—we are shaping a healthier future for all.

This is an opportunity to contribute to a transformative care model that brings hospital-level care into patients’ homes. You will play a critical role in bridging operations, clinical coordination and patient engagement—ensuring care delivery is efficient, responsive and compassionate.

Key Responsibilities

Enable Seamless Care Operations

• Support Ops Team Leads and work closely with clinicians, nurses and allied health professionals to ensure smooth day-to-day programme operations
• Coordinate patient journeys from enrolment to discharge, ensuring efficiency and accuracy at every touchpoint
• Manage scheduling, appointments and care transitions to support continuity of care

Deliver an Excellent Patient Experience

• Conduct service introductions and facilitate patient onboarding and consent for WH@Home enrolment
• Provide financial counselling support and assist with subsidy applications and documentation
• Maintain clear, accurate and timely documentation of patient interactions in systems such as EPIC
• Handle patient feedback, enquiries and service recovery with professionalism

Support Clinical Operations

• Prepare patient case files for home visits and teleconsultations
• Assist with patient discharge processes and required documentation
• Adhere to infection prevention protocols when handling patients and equipment

Manage Medical Equipment & Supplies

• Prepare, assemble and maintain self-monitoring kits and medical supply kits for patients
• Conduct quality checks, track inventory and ensure proper documentation
• Coordinate delivery and collection of equipment, ensuring strict infection control and disinfection standards

Strengthen Programme Coordination

• Arrange patient transport and concierge services to support care delivery
• Coordinate ambulance services where required
• Support onboarding/offboarding of multidisciplinary team members
• Manage departmental communications and follow-ups

Drive Administrative Excellence

• Support scheduling, meetings, training and programme-related activities
• Maintain rosters and ensure operational readiness beyond office hours
• Provide comprehensive administrative support and contribute to process improvements

Work Schedule

• 5-day work week, including weekday and weekend shifts
• Working hours between 8:30am to 6:00pm (shift-based, including weekends and public holidays where required)

What You Bring

Experience & Skills

• Diploma, GCE ‘A’ Level or equivalent, with 1–2 years of relevant experience preferred
• Experience in healthcare or customer-facing roles is advantageous
• Proficient in Microsoft Office (Excel, Word, PowerPoint)
• Comfortable working with data entry, documentation and coordination tasks

Attributes

• Strong communication skills in English; proficiency in Mandarin, Bahasa Melayu or dialects is an advantage
• Detail-oriented with the ability to manage multiple tasks and timelines
• Positive, proactive and service-oriented mindset
• Strong interpersonal and coordination skills with a patient-centric approach
• Able to thrive in a fast-paced, dynamic environment both independently and as part of a team

Why Join Us?

Be part of a forward-thinking healthcare system that is redefining care delivery in Singapore. This role offers a meaningful opportunity to contribute to innovative care models while making a real difference in patients’ lives at home.