Programme Executive (Community Clinic)

Function:

• Support the Head / Manager of Community Programmes in overseeing the day-to-day operations of the community clinics, ensuring efficient, patient-centred service delivery and operational excellence.

• Coordinate clinic operations, manpower planning, quality improvement, and stakeholder engagement to ensure smooth workflows, regulatory compliance, and continuous service enhancement.

• Serve as the operational second-in-charge for the community clinics by driving operational initiatives, supporting frontline teams, and ensuring the successful implementation of organisational programmes and strategic objectives.

Responsibilities:

Clinic Operations Management

• Support and oversee the daily operations of community clinics to ensure smooth, efficient, and patient-centered service delivery
• Develop a comprehensive understanding of all clinic workflows, including patient registration, appointment scheduling, patient flow, nursing services, billing, and other frontline and administrative functions.
• Monitor daily clinic operations, identify operational gaps, service risks, and workflow inefficiencies, and implement appropriate improvement measures.
• Investigate operational issues, coordinate corrective actions, and ensure timely resolution.
• Ensure operational readiness of the clinics and maintain high standards of service quality and patient experience.
• Provide operational support across frontline functions, including registration and administrative duties, whenever required to ensure service continuity.

Manpower Planning & Team Coordination

• Plan, coordinate, and optimise manpower deployment to ensure adequate staffing and uninterrupted clinic operations.
• Anticipate manpower challenges and develop contingency plans to minimise service disruptions.
• Coordinate and facilitate regular operational meetings and weekly staff briefings to communicate updates, reinforce workflows, and address operational issues.
• Support staff onboarding, operational training, coaching, and competency development.
• Foster a culture of teamwork, accountability, and continuous improvement.

Quality, Compliance & Service Excellence

• Conduct operational audits, quality reviews, and compliance checks to ensure adherence to organisational policies and healthcare standards.
• Monitor service quality indicators and recommend improvement initiatives.
• Ensure accurate operational documentation, reporting, and record management.

Stakeholder & Partnership Management

• Work collaboratively with healthcare professionals, internal departments, community partners, and external stakeholders to ensure seamless service delivery.
• Support the implementation of new healthcare initiatives, operational workflows, and service improvements.
• Coordinate cross-functional projects and facilitate effective communication among stakeholders.

Project Management

• Lead and coordinate assigned operational projects from planning through implementation
• Monitor project timelines, milestones, deliverables, and outcomes
• Prepare reports, presentations, and recommendations for management review

Leadership & Operational Support

• Serve as a key operational resource and first point of contact for day-to-day clinic operational matters.
• Support the Head of Community Programmes / Manager in driving operational excellence across the community clinics.
• Exercise sound judgement in resolving operational issues independently and escalate strategic or high-risk matters appropriately.
• Develop the capability to function as the operational second-in-charge for the community clinics and assume greater leadership responsibilities based on performance and organisational needs.

Others

• Assist and cross over duties of other sections within the department when required
• Any other duties as assigned by the Head of Department\

Requirements:

• Diploma or Degree in Healthcare Management, Business Administration, Social Work, Community Care, Nursing, Allied Health, or a related discipline
• Minimum 2-3 years of relevant experience in healthcare operations, clinic administration, community care, service operations, or programme management
• Experience in clinic operations, manpower planning, healthcare service delivery, or quality improvement will be highly advantageous
• Able to work independently, take ownership of oeprational matters, and thrive in a fast-paced healthcare environment
• Strong leadership potential with the ability to influence, coordinate, and support multidisciplinary teams
• Excellent organisational, analytical, problem-solving, and decision-making skills.
• Strong interpersonal, communication, and stakeholder management skills.
• Proficient in Microsoft Office applications (PowerPoint, Excel etc.).
• Positive and willing to learn.