RESTAURANT MANAGER

Company Overview

OSTERIA ITALIA PTE. LTD.

Job Summary

Lead and manage front and back-of-house teams to deliver exceptional guest experiences while controlling costs and ensuring compliance with health and safety standards in a dynamic food and beverage environment.

Responsibilities

• Recruit, train, and schedule front-of-house (FOH) and back-of-house (BOH) staff to optimize team performance and operational efficiency
• Monitor daily sales and analyze labor and food costs to achieve profitability targets
• Control inventory levels and manage supply ordering to maintain operational continuity
• Set and enforce service standards to ensure consistent, high-quality customer experiences
• Greet guests and resolve escalated complaints to maintain 100% guest satisfaction
• Oversee compliance with health, sanitation, and food safety regulations to ensure a safe environment
• Manage equipment maintenance schedules to minimize downtime and operational disruptions
• Foster a positive work culture by resolving conflicts and supporting team development

Required competencies and certifications

• Food Handler and/or ServSafe certification
• Relevant state/local alcohol server permits (e.g., TIPS or RSA)

Preferred competencies and qualifications

• 3-5 years of experience in the food and beverage industry with supervisory or assistant management roles
• High school diploma
• Bachelor’s degree in Hospitality or Business Management
• Proficiency with POS and restaurant management software
• Strong communication, conflict resolution, and stress management skills