Retail Banking Operations Officer - Back Office Cards Operations

About the Role

D L Resources is hiring a (Back-End / Back-Office) Bank Operations Officer to support the Card Operations function of a client Bank.

The successful candidate will be responsible for processing card-related customer requests accurately and within agreed service-level timelines. This position is suitable for candidates with experience or interest in banking operations, card operations, financial services administration, transaction processing, customer fulfilment, or back-office operations.

Key Responsibilities

• Process a wide range of customer requests relating to card services, card payments, account maintenance, and customer fulfilment, including card issuance, activation, replacement, cancellation, payment processing, billing-related requests, GIRO and recurring payment instructions, card account updates, transaction enquiries, fee-related requests, and other card servicing activities.
• Review supporting documents and system information to ensure that requests are complete, accurate, and properly authorised.
• Complete operational transactions within the agreed Service Level Agreement (SLA) and turnaround time.
• Perform accurate data entry, verification, reconciliation, and documentation of processed requests.
• Manage and resolve customer, internal stakeholder, and business-unit queries, feedback, and complaints promptly.
• Escalate exceptions, discrepancies, incomplete documentation, and operational risks to the relevant teams.
• Follow established banking procedures, regulatory requirements, operational controls, and data confidentiality standards.
• Maintain accurate records and support audit, compliance, and operational reporting requirements.
• Identify opportunities to improve productivity, process efficiency, risk controls, and service quality.
• Support workflow automation, process digitisation, and operational improvement initiatives.
• Collaborate with internal departments and cross-functional stakeholders to resolve operational issues.
• Perform administrative duties and other ad-hoc operational tasks assigned by management.

Job Requirements

• Diploma or Degree in Banking, Finance, Business Administration, Accountancy, or a related discipline.
• Preferably one to two years of experience in: Banking operations, Card operations Back-office processing Financial services operations, Transaction processing, Customer fulfilment Loan, payment, account, or application processing
• Candidates with relevant internship experience or strong administrative processing experience may also be considered.
• Able to manage multiple requests and priorities in a fast-paced, high-volume operational environment.
• Meticulous and detail-oriented, with a strong focus on accuracy and service quality.
• Strong analytical, problem-solving, and decision-making skills.
• Able to identify discrepancies, investigate operational issues, and recommend practical solutions.
• Good written and verbal communication skills.
• Strong stakeholder-management and cross-functional collaboration abilities.
• Proficient in Microsoft Office, particularly Microsoft Excel, Word, and PowerPoint.
• Comfortable working with banking systems, internal processing platforms, and digital workflows.
• Self-motivated, resourceful, adaptable, and able to work independently.
• A collaborative team player with a positive attitude towards change and process improvement.

Why Join This Assignment?

• Gain hands-on experience with a leading Singapore bank.
• Build experience in retail banking and card operations.
• Develop knowledge of banking processes, service-level management, operational risk, and regulatory controls.
• Participate in process improvement and digitisation initiatives.
• Potential contract renewal based on performance and business requirements.

Interested candidates may apply directly or reach out to our recruitment team via WHATSAPP or mobile +65 8205 8582

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