RETAIL EXECUTIVE

Key Responsibilities

• Greet and assist customers in a professional and friendly manner.
• Understand customer needs and recommend suitable products.
• Achieve individual and store sales targets.
• Process sales transactions accurately using the point-of-sale (POS) system.
• Handle customer inquiries, complaints, and returns effectively.
• Maintain attractive product displays and ensure shelves are fully stocked.
• Monitor inventory levels and assist with stock replenishment and stock counts.
• Ensure the store is clean, organized, and compliant with company standards.
• Promote ongoing sales campaigns, promotions, and loyalty programs.
• Assist with opening and closing store procedures.
• Work collaboratively with team members to deliver an excellent shopping experience.
• Prepare basic sales reports and provide feedback to supervisors on customer preferences and market trends.

Requirements

• High school diploma or equivalent; a diploma in Business, Retail Management, or a related field is an advantage.
• Previous experience in retail sales or customer service is preferred.
• Strong communication and interpersonal skills.
• Customer-focused with a positive attitude.
• Good selling and negotiation skills.
• Basic computer and POS system knowledge.
• Ability to work flexible hours, including weekends and public holidays.
• Able to stand for extended periods and lift light to moderate merchandise when required.

Key Skills

• Customer service excellence
• Sales and upselling
• Communication and interpersonal skills
• Product knowledge
• Inventory management
• Cash handling and POS operation
• Problem-solving
• Teamwork
• Time management
• Attention to detail