Sales Admin Support

Sales Admin Support - European MNC
6 months contract renewable yearly thereafter
Salary: $3800 max
5 days work week
8am - 5pm
Location: Ayer Rajah (nearest MRT - Bouna Vista or OneNorth)

Job Scope:

1. Commercial Strategy & Quoting (Spares & Ad-hoc)

• Strategic Quoting: Analyze customer RFQs to prepare accurate technical and commercial proposals, ensuring alignment with current 2026 market pricing and Sales Processes.
• Technical Validation: Review technical specifications in RFQs to ensure spare part compatibility and suggest alternative/upgraded components for obsolete items.
• Lead Management: Monitor the sales pipeline to follow up on outstanding quotations, converting reactive quotes into active orders through proactive customer engagement.

2. Customer Relationship & Experience Management

• Account Health Monitoring: Serve as the primary internal touchpoint for key accounts, conducting proactive calls to identify upcoming maintenance needs or spare part requirements.
• Resolution Ownership: Act as the "Voice of the Customer" internally to resolve bottlenecks in the quoting

3. Order Execution & Supply Chain Coordination

• Order-to-Cash Oversight (PO Handover): Manage the transition from Purchase Order (PO) to Order Booking, ensuring all documentation complies with International Trade Compliance and ABB Internal Controlling Procedures.
• Expediting & Logistics (occasional): Coordinate with the logistics and warehouse teams to prioritize urgent orders or "plant outage" requests, providing customers with real-time tracking updates.
• Approval Workflow Management: Drive the internal workflow management and credit check processes to eliminate delays in order processing.

4. Project Support & Lifecycle Coordination

• Project Handover: Support and coordinate with (Senior) Sales Specialist on compiling documentations for Project order booking.

Organize a the kick-off meeting for project team and Senior Sales Specialist.

Follow up on the levels of approvals before hand over to operation team.

• Documentation Control: Compile comprehensive project folders, including technical data sheets, compliance certificates, and finalized commercial terms for the Project Management team.
• Change Order Support: Assist (Senior) Sales Specialists in documenting and quoting variations or additions to the original project scope.

5. Compliance, Reporting & Digital Transformation

• Process Governance: Ensure 100% adherence to internal controls, including compliance and anti-bribery/integrity standards.
• Data Analytics: support of weekly and monthly sales pursuit list / report (e.g., Hit Rate analysis, Quote Turnaround Time, and Backlog reports) to assist the (Senior) Sales Specialist and (or) Manager in forecasting.
• Digital Adoption: Utilize 2026 digital tools and AI-driven quoting platforms to automate repetitive administrative tasks and improve response times.