Sales Admin Support

Sales Admin Support - European MNC
1 year contract renewable yearly
Salary: $3800 max
5 days work week
8am - 5pm
Location: Ayer Rajah (nearest MRT - Bouna Vista or OneNorth)

Job Scope:

1. Commercial Strategy & Quoting (Spares & Ad-hoc)

• Strategic Quoting:  Analyze customer RFQs to prepare accurate technical and commercial proposals, ensuring alignment with current 2026 market pricing and Sales Processes.
• Technical Validation:  Review technical specifications in RFQs to ensure spare part compatibility and suggest alternative/upgraded components for obsolete items.
• Lead Management:  Monitor the sales pipeline to follow up on outstanding quotations, converting reactive quotes into active orders through proactive customer engagement.

2. Customer Relationship & Experience Management

• Account Health Monitoring: Serve as the primary internal touchpoint for key accounts, conducting proactive calls to identify upcoming maintenance needs or spare part requirements.
• Resolution Ownership:  Act as the "Voice of the Customer" internally to resolve bottlenecks in the quoting 

3. Order Execution & Supply Chain Coordination

• End to End Order to Cash Order Processing and Follow Up
• Managed end-to-end Order-to-Cash order processing, from customer Purchase Order receipt through order booking, delivery coordination, shipping documentation, invoicing, and issue resolution.

Ensured customer POs and order documentation complied with International Trade Compliance requirements and internal controlling procedures before order booking.

• Coordinated with factories to obtain order confirmations and issued timely Order Confirmations to customers.
• Monitored, followed up, and expedited factory deliveries to ensure fulfilment of customer requirements and committed delivery timelines.
• Prepared accurate shipping documentation, including delivery notes, commercial invoices, and packing lists, in accordance with customer and Letter of Credit (L/C) requirements.
• Liaised with customers to obtain shipping document approval and delivery clearance prior to shipment release.
• Coordinated transportation arrangements with logistics teams and freight forwarders to ensure smooth and timely deliveries. Follow up on proof of delivery.
• Processed customer invoicing upon completion of delivery milestones and documentation requirements.
• Acted as key liaison between customers, factories, logistics, trade compliance, and internal stakeholders to resolve order, shipment, documentation, and delivery issues.
• Supported trade documentation processes, including Form E and Letter of Credit (L/C) handling
• Expediting & Logistics (occasional): Coordinate with the logistics and warehouse teams to prioritize urgent orders or "plant outage" requests, providing customers with real-time tracking updates.
• Approval Workflow Management:  Drive the internal workflow management and credit check processes to eliminate delays in order processing.
• Management Reporting

4. Project Support & Lifecycle Coordination

• Project Handover     
• Support and coordinate with (Senior) Sales Specialist on compiling documentations for Project order booking.
• Organize a the kick-off meeting for project team and Senior Sales Specialist. 
• Follow up on the levels of approvals before hand over to operation team.

• Documentation Control: Compile comprehensive project folders, including technical data sheets, compliance certificates, and finalized commercial terms for the Project Management team.
• Change Order Support:  Assist (Senior) Sales Specialists in documenting and quoting variations or additions to the original project scope.

5. Compliance, Reporting & Digital Transformation

• Process Governance:  Ensure 100% adherence to ABB’s internal controls, including compliance and anti-bribery/integrity standards.
• Data Analytics:  support of weekly and monthly sales pursuit list / report (e.g., Hit Rate analysis, Quote Turnaround Time, and Backlog reports) to assist the (Senior) Sales Specialist and (or) Manager in forecasting.
• Digital Adoption:  Utilize 2026 digital tools and AI-driven quoting platforms to automate repetitive administrative tasks and improve response times.

6. Administrative Support

• Provided on-site support for Administrative Duties
• Monitored inventory levels for stationery and pantry supplies, ensuring timely communication with the Administrator in Indonesia for replenishment orders.
• Supported Townhall meeting room setup, including preparation of room arrangements

Key Performance Indicators (KPIs) for this Role:

• Quote Turnaround Time : Average time taken from RFQ receipt to official proposal submission.
• Order Booking Accuracy: Percentage of orders booked without documentation errors or with minimal financial revisions.
• Quote Conversion Rate: Percentage of issued quotes that result in a confirmed Purchase Order.