Sales and admin executive

Job Summary

We are seeking a dedicated Recruitment & Placement Executive to manage domestic helper recruitment, placement, and work pass applications, ensuring compliance with Ministry of Manpower (MOM) regulations and delivering excellent client service.

Responsibilities

• Manage the end-to-end recruitment and placement process for Foreign Domestic Workers (FDWs) to meet employer needs.
• Assess employer requirements and recommend suitable candidates based on job fit and client expectations.
• Conduct candidate screening, interviews, and suitability assessments to ensure quality placements.
• Coordinate deployment, transfer, onboarding, and repatriation arrangements to facilitate smooth transitions.
• Prepare, submit, and monitor Employment Pass (EP), S Pass, Work Permit, and related MOM applications to ensure timely approvals.
• Liaise with clients, candidates, and government agencies to track application status and clarify documentation requirements.
• Advise clients on Singapore employment regulations, work pass requirements, and recruitment procedures to ensure compliance.
• Maintain accurate and up-to-date records of clients, candidates, and applications for audit and reporting purposes.
• Ensure compliance with MOM regulations, Employment Agencies Act requirements, and company policies to uphold standards.
• Handle customer enquiries and provide professional after-placement support to enhance client satisfaction.
• Assist in business development activities, client retention, and service improvement initiatives to support growth.
• Prepare reports and perform administrative duties as assigned by management to support operational efficiency.

Required competencies and certifications

• CEI Basic certification.
• experience in domestic helper placement
• Familiarity with MOM work pass application procedures, including Employment Pass, S Pass, and Work Permit applications.
• Good understanding of Singapore employment regulations and employment agency practices.
• Strong communication, interpersonal, and customer service skills.
• Ability to work independently and manage multiple assignments effectively.
• Proficient in Microsoft Office applications and online government portals.
• Strong attention to detail and organisational skills.

Preferred competencies and qualifications

• Experience in the domestic helper industry.
• Experience handling appeals, renewals, and cancellation of work passes.