Sales Coordinator (Taiseng) - 6151

Salary: $2500-$2700

Work Location: Near Tai Seng MRT

Working Days: Mondays to Fridays

Working Hours: 8.30am to 5.15pm

Job Responsibilities

• Customer Support: Act as the first point of contact for customer inquiries via phone and email, providing prompt and courteous support. Escalate technical issues to the relevant teams when necessary.
• Billing and Invoicing: Handle monthly billing processes, ensuring accurate and timely invoicing for our services. Work closely with the sales and finance teams to address any billing discrepancies.
• Vendor Management: Maintain up-to-date records and reports on vendor performance, ensuring compliance with service level agreements (SLAs). Coordinate with vendors for issue resolution and service improvements.
• Reporting: Prepare and present regular reports on customer service metrics, billing accuracy, and vendor performance to management.
• Process Improvement: Continuously identify opportunities to improve operational efficiency, customer satisfaction, and internal workflows.
• Database Management: Manage and update customer and vendor databases, ensuring accuracy and security of data.
• Compliance: Ensure all activities comply with legal and company policies, particularly in data protection and privacy.
  

Requirements

• Nitec or Diploma in Business Administration, IT or related fields
• At least 1 year of experience in an administrative role, preferably within an MSP or IT services environment.

Low Jia Yi R22104302

The Supreme HR Advisory Pte Ltd 14C7279