Sales Operations Assistant

Company Overview / Employee Value Proposition

Leapfroglobal is a local SME established in 2000. We own major IT hardware brands SonicGear, PowerLogic, Alcatroz, Armaggeddon, Elysium and AudioBox. Our products are sold worldwide in over 20 countries. Join us on our journey of bringing homegrown brands to the international arena.

• To find out more, visit http: //www.leapfroglobal.com for more information on our core business.

Job Summary

You will manage the order-to-cash process by handling customer orders, coordinating deliveries, and supporting customer communications to ensure smooth operations and timely fulfillment.

Responsibilities

• Monitor and process new customer orders and returns promptly to maintain accurate sales records
• Enter sales orders, credit notes, and debit notes accurately to support financial transactions
• Coordinate with warehouse and operations teams to schedule and confirm deliveries, ensuring on-time completion
• Respond to customer emails, messages, and phone calls professionally to resolve inquiries and provide updates on inventory, pricing etc.
• Match and file purchase orders (PO) and delivery orders (DO) to maintain organized records
• Participate in stock takes and cycle counts to verify inventory accuracy
• Complete ad hoc tasks assigned by management to support business needs
• Utilize Oracle NetSuite software effectively to manage order processing and related tasks

Preferred competencies and qualifications

• Familiarity with Oracle NetSuite is preferred to enhance order management efficiency
• Relevant experience or education in sales order processing or related fields is an advantage
• Ability to work independently and willingness to learn new skills
• Strong teamwork skills to assist colleagues and contribute to a collaborative work environment