Sales Support Specialist

Job Responsibilities:

• Manage immigration cases from initiation to completion ensuring complete satisfaction from the client.
• Provide consultation and guidance in assisting clients to achieve their visa application objectives.
• Provide guidance in the collection of documents and drafting of the required letters and visa application forms.
• Be the subject matter expert in the respective immigration visa process.
• Liaise with the Immigration Department and authorities of various countries' destinations, e.g., Singapore, Australia, Canada, New Zealand, United States, Europe, Malaysia, etc.
• Attend to clients’ queries and completion of formalities when applications were processing and being approved subsequently.
• Manage own caseload and assist colleagues where required, including complying with all associated administrative duties.
• Research for information and constant updates regarding immigration matters.
• Meet up and liaise with clients to collect documents and support Immigration Consultant, when necessary.
• Create and update the data library.
• Maintain the database with accurate client information and milestones.
• Other general administrative work e.g., reporting and data management.

Education Requirements:

• At least a Diploma Holder or Bachelor’s Degree Holder.
• 2-3 years of relevant working experience preferred.

Skills:

• Good communication skills.
• Good aptitude in Microsoft Outlook, Word, Excel and PowerPoint.
• Customer and delivery focused.
• Strong attention to detail and accuracy are essential.
• Ability to multi-task in managing through a portfolio of clients.
• Ability to conduct independent research utilising a variety of sources.
• Ability to prioritise tasks and work on own initiative.
• Demonstrates confidentiality towards client’s information.
• Demonstrates professionalism, and a proactive and mature demeanour.
• Recognizes and solves routine problems.
• Team player – Able to work as a team.
• Can-do attitude – Positive and personable.
• Good project management skills.