Sales Support/Administrator

About Us:

Linkgas Engineering Enterprise is a leading provider of fire protection services in Singapore, dedicated to ensuring the safety of lives and property through reliable and innovative fire protection solutions. We specialize in the design, installation, and servicing of cutting-edge fire suppression systems and products.

Job Description:

We are seeking a dynamic and results-driven Sales Executive/Representative to join our sales team. The Sales Executive/Representative will play a key role in driving revenue growth by identifying new business opportunities, building relationships with clients, and closing sales deals. This role requires strong sales acumen, excellent communication skills, and a passion for delivering exceptional customer service.

We are seeking a detail-oriented and proactive Sales Support/Administrator to join our sales team. The Sales Support/Administrator will play a vital role in supporting the sales process by providing administrative assistance, managing customer inquiries, and ensuring smooth order processing. This role requires strong organizational skills, excellent communication abilities, and a customer-centric approach.

Key Responsibilities:

1. Customer Inquiry Management:

• Receive and respond to customer inquiries via phone, email, or in-person.
• Provide information about products/services, pricing, and availability to prospective clients.
• Coordinate with the sales team to address customer inquiries and ensure timely follow-up.

2. Order Processing and Documentation:

• Process sales orders accurately and efficiently using the company's ERP software or order management system.
• Prepare sales quotations, invoices, and purchase orders as needed.
• Ensure all sales-related documentation is complete, accurate, and properly archived.

3. Sales Support and Coordination:

• Assist sales representatives with administrative tasks, such as preparing sales presentations, proposals, and reports.
• Coordinate with other departments (e.g., accounts, operations) to ensure timely order fulfilment and delivery.
• Collaborate with the sales team to resolve customer issues, concerns, or escalations.

4. Database Management and Reporting:

• Maintain customer databases and CRM records, ensuring data accuracy and completeness.
• Generate sales reports, forecasts, and performance metrics for the sales team and management.
• Analyse sales data to identify trends, opportunities, and areas for improvement.

5. Administrative Support:

• Provide general administrative support to the sales team, including scheduling meetings, managing calendars, and preparing correspondence.
• Assist with sales-related events, trade shows, and promotional activities as needed.
• Perform other duties and responsibilities as assigned by the sales manager or team lead.

Required/Preferred Qualifications:

• Diploma or equivalent, in Business Administration, Marketing, Engineering, or a related field.
• Minimum of 2 years of experience or proven experience in sales support or administrative roles, preferably in the M&E or construction industry.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM/ERP software.
• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities.
• Attention to detail and accuracy in data entry and documentation.

How to Apply:

If you are an organized and customer-oriented professional looking to support a dynamic sales team, we encourage you to apply.

Linkgas Engineering is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.