Senior Customer Relation Executive/Asst. Admin Manager

Job Description

Administration

• Ensures the appropriate use of administrative resources to support effective operational processes and service delivery to clients.
• Provides directions, coaching and counselling to the administrative staff.
• Ensures close coordination with the nursing department and other departments in the Headquarter, in order to ensure effective administrative procedures are implemented in support of service delivery and the maintenance of support functions.
• Manages the accounts receivables of the Home.
• Assists the General Manager (GM) to direct the development and implementation of internal processes that ensure the accountability for various fiscal and administrative operations.
• Assists the GM to oversee and the collection of data required to reporting and planning purposes.
• Assists the GM to oversee the management of procurement & inventory functions.
• Suggest department budget needs and recommend priorities and goals for future needs.
• Works closely with other nursing home branch where appropriate.
• Assists in the administration of means testing and periodical submission of reports to MOH.
• Facilities
• Develops, implements and directs general and fire safety policies and procedures to ensure compliance with relevant authorities.
• Assist in the development and administering facilities services preventive maintenance programs.
• Oversees equipment maintenance and contractor relationships.
• Oversees maintenance and upkeep of all items related to facility management and housekeeping.
• Supervises all staff responsible for maintenance, housekeeping, kitchen, laundry and conducts regular job performance reviews where appropriate.
• Identification, negotiation, and management of vendors.
• Ensures proper maintenance of records for all equipment, facilities and consumables items.
• Day-to-Day Operations
• Arranges, schedules, and assures coverage of the reception area and office needs.
• Ensures smooth and efficient functioning of the office fax, copiers, mail and other services, as well as back up to the IT department.
• Manages the reception area to ensure effective personal greetings and telephone communications, both internally and externally, to maintain the Home’s professional image.
• Anticipates the need for procurement and orders of supplies, including kitchen & laundry needs and confirms receipt, payment and appropriate distribution of supplies.
• Responsible for authorization, distribution, tracking of keys
• Orientates new staff about office environment, functioning, and fire safety procedures.
• Others
• Makes recommendations to improve service and ensure more efficient operations.
• Investigates complaints from residents, resident’s family and staff relating to the Home’s services; takes corrective action and promotes good public relations.
• Assists in planning of special events and activities.
• Maintains open communication with all levels of management and staff. Keep staff current on major projects and the need for extra support for these needs within the organisation.
• Any other duties as assigned.

Requirements

• “A” Levels / Certificate / Diploma / Degree in Business or Equivalent
• At least 2 years relevant experience
• Willingly to work 5.5 (Alt Sat).