Senior Customer Service Executive (Insides Sales/ Manufacturing/ O&G/ West)

• Working hrs: Mon - Fri, 8am - 5.30pm

• Location: Tuas (Gul Circle MRT)

• Salary: Up to 5.5k + AWS + VB

Key Responsibilities

• Handle customer enquiries and prepare quotations.

• Follow up on quotations to secure customer orders.

• Process customer purchase orders (POs) and convert them into sales orders.

• Ensure customer orders are confirmed and processed accurately and on time.

• Provide excellent customer support before and after sales.

• Coordinate with Engineering, Production, Supply Chain, and Logistics teams to ensure smooth order fulfilment.

• Monitor order progress and keep customers updated on delivery status.

• Work closely with the sales team to identify customer needs and business opportunities.

• Promote the company's products and services to existing and potential customers.

• Support pricing and costing reviews to improve order success rates.

• Assist in sourcing materials required for customer orders when needed.

• Maintain accurate sales records and prepare basic sales reports.

• Liaise with Finance on payment follow-up and outstanding invoices when required.

• Ensure compliance with company policies, quality standards, and Health, Safety & Environment (HSE) requirements.

Requirements

• Diploma in Engineering, preferably Mechanical Engineering.

• Ability to read and understand engineering drawings and Bills of Materials (BOM).

• 3–5 years of experience in Inside Sales, Customer Service, Order Management, or a similar role.

• Experience in manufacturing, engineering, oil & gas, industrial, or other technical industries is preferred.

• Experience working with cross-functional teams such as Sales, Engineering, Production, Procurement, and Operations.
  

HOW TO APPLY:

Interested applicants, kindly click on “APPLY NOW” or send your resume in MS WORD format to hestia.wong(at)trustrecruit.com.sg

We regret only shortlisted candidates will be notified.

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Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Wong Ying Huan (Hestia)

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