Senior Executive / Executive (Programme Management and Student Support)

Working Hours:

• 8am to 5.30pm

• 10am to 7.30pm (2 to 3 days a week)
  

Programme Management 

Pre-Term Commencement 

• Plan and conduct students’ orientation. 

• Manage Student Learning Management System for students and teaching staff. (include creation of account, module enrolment and de-activation of inactive students etc) 

• Monitor students' term enrolment and provide advice on their pathway and ensure accurate module enrolment in the Student Management System. 

• Ensure course invoices are sent to students and monitor payment.

• Assigned and informed students on tutorial groups (if required). 

• Monitor student pass validity to ensure international students have a valid student pass.
  

During Term 

• Monitor students' attendance and meet students with low attendance. 

• Liaise with University partners on students' administrative matters. (For university programmes) 

• Conduct Staff-Student Liaison meeting with faculty and university partners. 

• Conduct regular class visits.

• Reconcile and process royalty payment to university partners. 

• Plan reassessment dates and liaise with exam department on assessments related matters. 
  

Post Term Commencement 

• Ensure End of Course Evaluations are done for modules conducted. 

• For graduated students: ensure that student pass are cancelled and status in the Student Management System is updated. 

• Assist in the organizing of students' graduation ceremony.
  

Student Support

• Process and provide course counseling to students’ deferment, withdrawal, program transfer request, etc.

• Attend to students' enquiries (walk-in I emails/PSB mobile app) and Hive service.
  

Others

• Any other ad-hoc duties as required by the company from time to time.

• Support in Open-house or other events as required.

Requirements

• Degree holder in any discipline with 3-4 years of experience

• Good team working skills and a flexible approach to delivering team results. 

• Ability to plan, prioritize and organize own work independently to achieve agreed results and, at times, under pressure. 

• Good Oral and written communication skills and ability to liaise and network with internal and external stakeholders. 

• Excellent administrative and organizational skills with good level of numeracy, accuracy and attention to detail.

• Good understanding of higher education qualifications in Singapore and Internationally will be an added advantage.

• Good working knowledge of Microsoft Office applications including Word, PowerPoint and Excel. 

• Knowledge and experience in using resource optimization tools will be advantageous.