SENIOR EXECUTIVE, RESIDENT ENGAGEMENT

The Role 

Every member of our team is expected to juggle multiple responsibilities across our properties — we're looking for someone agile who can adapt quickly in a fast-paced, constantly changing environment. This role rotates across our properties, covering resident and guest-facing duties as well as administrative and business development work.  

The ideal candidate is comfortable leading and liaising directly with a range of stakeholders, equally at ease building rapport with residents and guests as they are putting together a polished presentation or business proposal. 

Key Responsibilities 

This role covers the following areas, as well as any other duties deemed necessary by management: 

Dormitory Operations 

• Conduct regular rounds and checks of resident rooms and common areas to ensure compliance with house rules, cleanliness, and safety standards. 

• Enforce dormitory rules and follow up on breaches, escalating and documenting cases in line with SOPs. 

• Handle resident queries, requests, and minor disputes; escalate welfare or disciplinary concerns as needed. 

• Liaise with dormitory management on operational matters, headcounts, and reporting. 

• Coordinate move-in/move-out processes, room inspections, and handovers. 

Resident Care & Engagement 

• Build genuine rapport with residents and serve as a familiar, approachable point of contact for their day-to-day needs. 

• Plan and organize engagement activities or touchpoints that support resident wellbeing and a sense of community. 

• Proactively surface and follow up on resident feedback and concerns with the relevant stakeholders. 

Guest Services 

• Manage guest check-in/check-out, bookings, and on-site enquiries at our chalet property. 

• Handle guest feedback and complaints professionally, resolving issues or escalating where necessary. 

• Coordinate housekeeping, maintenance, and vendor schedules to keep the property guest-ready. 

• Support occasional coverage at our other property during peak periods or staff leave. 

Admin & Business Development 

• Handle day-to-day administrative work: correspondence, filing, data entry, and record-keeping across properties. 

• Prepare basic reports, invoices, and documentation for management and clients. 

• Prepare and deliver polished presentations and proposals to support business development efforts. 

• Assist the business development team with client liaison, site visit coordination, and lead follow-ups. 

• Help maintain and improve SOPs based on on-the-ground operational experience. 

Requirements 

• Minimum 1–2 years' experience in property/facilities operations, hospitality, front desk, or dormitory/hostel management preferred. 

• Minimum Diploma preferred.  

• Comfortable with enforcement duties and having sometimes-difficult conversations with residents. 

• Strong customer service orientation and a calm, professional manner with guests and residents alike. 

• Comfortable leading and liaising directly with a variety of stakeholders, internal and external. 

• Confident with presentations and proficient in PowerPoint and other Microsoft apps. 

• Comfortable using AI tools to support daily work and improve efficiency. 

• Organized, detail-oriented, and able to multi-task across different properties and priorities. 

• Agile and adaptable, with the ability to thrive in a fast-paced, quickly changing environment. 

• Willing to work rotating shifts, including some weekends/public holidays, with travel between properties and the office. 

• Singaporean/PR preferred.