Senior Officer, Retail Development

Job Summary:

• Assist in the implementation and administration of dealer competence development activities (sales, technical & part sales training) within Region Asia.
• Assist to establish, maintain and coordinate the dealer trainer network within Region Asia.
• Responsible for the management and administration of systems for both competence and retail development
• Support implementation of retail development processes by engaging with our distribution partners in Asia

Job Content:

1. Main Responsibilities:

• Dealer competence development activities

➜Coordinate with trainers and the relavant market area(s) to organise and implement sales / technical / parts sales training for dealer personnel.

➜Plan, organise and implement all training-related logistical arrangements (eg. hotel reservations, training materials, training aids, training meals, participant transportation, etc.).

• Dealer network

➜Liaise with dealers in Region Asia to establish a dealer trainer network.

➜Organise and coordinate Train-the-Trainer programmes / activities.

➜ Establish key user network supporting our retail solutions

• Solution management activities for competence and retail development

➜Provide admin support on user issues / requests.

➜Provide training / coaching support for dealer admin users.

➜Monitor and drive the adaptation of the tool and define action plans to increase overall acceptance within our distribution network

➜Manage overall subsciption fee payment process.

• Retail development processes

➜Take overall ownership implementation of key retail processes within our distribution network

➜Create reports for internal and external stakeholders

➜Conduct high level processes and solution trainings within our distribution network

Perform any other duties assigned by his / her supervisor.

2. Key Skills:

• Excellent verbal and written communication skills
• Strong interpersonal skills and the ability to work well with others
• Good decision-making skills with strong attention to details
• Ability and willingness to work independently, with limited supervision
• Strong analytical and troubleshooting skills

Forums:

1. External:

• Region Asia dealers

2. Internal:

• Product Technical Trainers/Managers, Product Marketing Managers, Parts Marketing Managers, Competence Development & Delivery (CDD) members

Required knowledge & experience:

1. Education/Professional Qualifications required for the position:

• Degree / Diploma in Business, Administration or equivalent
• 3-5 years work experience, relevant work experience on workshop faciliatation management will be an added advantage
• Excellent verbal and written communication skills in the English language
• IT savvy and proficient in Microsoft applications - Word, PowerPoint, Excel and Outlook

2. Additional Important Requirements:

• Committed and supportive teamplayer
• Willingness to learn and try new things
• Able to travel whenever required
• Experience on partner engagement will be an added advantage