Senior Programme Executive (Education) at Clementi, up to $5800

Job Responsibilities:

The Senior Programme Executive will be accountable for key operational and service performance indicators including learner satisfaction scores, programme quality and delivery standards, accuracy and timeliness of course administration, operational efficiency and process improvement outcomes, and achievement of programme delivery timelines and targets.

Programme & Delivery Operations

• Plan, coordinate and manage the end-to-end delivery of training programmes, project and events.
• Oversee operational logistics including scheduling, trainer coordination, venue management, learning materials, attendance tracking and learner communications.
• Ensure programmes are delivered smoothly, professionally and in accordance with quality standards, funding requirements and timelines.
• Monitor programme delivery budgets, direct costs and operational efficiency to optimise resource allocation and gross margins.
• Ensure all programme administration processes are completed accurately and promptly.
• Work closely with internal stakeholders including Sales, Product, Finance, HR, Infrastructure and IT teams to support successful programme implementation.
• Support the implementation of operational systems, automation and process improvements to improve efficiency and scalability.

Learner & Client Experience Management

• Ensure a positive and engaging learner experience throughout the learning journey.
• Manage learner and client communications professionally and promptly, including service recovery and issue resolution where necessary.
• Monitor and analyse learner feedback, evaluation reports and operational observations to identify opportunities for continuous improvement.
• Drive high standards of customer service and learning support to achieve excellent learner satisfaction outcomes.

Trainer & Stakeholder Management

• Build strong working relationships with trainers, facilitators and external stakeholders.
• Coordinate and support trainers to ensure training delivery standards and operational requirements are met.
• Partner with stakeholders to anticipate operational needs and proactively resolve issues.
• Support trainer onboarding, communications and scheduling coordination.

Quality Assurance & Continuous Improvement

• Ensure compliance with internal quality standards and government funding requirements where applicable.
• Identify operational gaps, risks and inefficiencies and implement appropriate improvements.
• Recommend and implement best practices to improve delivery quality, operational effectiveness and learner experience.
• Contribute actively to the enhancement of operational workflows, SOPs and delivery frameworks.

Leadership & Team Contribution

• Provide guidance and support to junior programme executives where required.
• Foster a collaborative, positive and solutions-oriented team culture.
• Contribute actively to organisational initiatives and support the achievement of departmental and organisational KPIs.

Period: Permanent

Location: Clementi

Working Hours: 8.30am to 5.30pm, Monday to Friday

Salary: Up to $5800

Job Requirements:

• Degree holder with 2–5 years of experience in programme coordination, training operations, learning administration, or education services from related industry

• Project and operations management skills

• Excellent organisational and multitasking abilities

• Interpersonal and communication skills

• Problem-solving and conflict resolution skills

• Stakeholder and relationship management skills

• Analytical mindset with attention to detail

• Ability to work effectively under pressure and tight timelines

• Programme and training operations management

• Basic budgeting and cost management

• Government-funded training administration processes

• Microsoft Office and digital collaboration tools

• Process improvement and operational systems

• Proactive, responsible and dependable

• Committed to delivering excellent quality work, service-oriented and learner-focused

• Thrives in a fast-paced and dynamic environment and is a strong team player who collaborates well with others

• Demonstrates initiative and ownership

• Resilient and willing to go the extra mile when needed

• Possesses humility, integrity and a willingness to learn and grow

• Maintains professionalism and composure when managing multiple stakeholders and priorities simultaneously

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

[email protected] (Reg No: R1107390)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Resource Centre Pte Ltd (EA License Number: 04C3201)
160 Robinson Road, #13-07/08/09 SBF Center, Singapore 068914
T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg