Senior Receptionist (Mandarin Speaking)

The role requires Mandarin proficiency for communications with China-based clients.

Work Location: One North
Working Hours: 8:30am-6pm Mon-Fri

Job Summary:

· Receptionists must be smartly attired to project Client’s Corporate image.

· Answer switchboard within 3 rings to all incoming telephone calls and ensure that all messages are directed to the right recipients.

· Perform reception service in an efficient, professional and courteous manner

· Greet, receive, inform and guide on-site visitors arriving at the main reception desk

· Welcome trainers and give them folders and meeting room keys. Issue trainers passes on confirmation of their identities. Give WiFi codes.

· Maintain a visitors/participants log to sign in and sign-out

· Arrange the host to receive their visitors

· Issue visitor passes on confirmation of their identities

· Provide administrative support such as photocopying, faxing, providing wifi codes, etc. to all visitors, guests, participants and trainers

· Managing relevant record and compliance to security procedures, and responsible for issuing ID badges and tracking and ensuring their return

· Contribute to achieving strong customer relationships by focusing on responsiveness and communications as well as on meeting and/exceeding customer’s expectation

· Mailroom Service - Receive mail from Singapore Post, courier services which will then need to be sorted for the occupants. 

·  Ensure the cleanliness and upkeep of the area/lounge to reflect the Client’s Corporate image; if necessary, call the cleaning services

·  Handle Help Desk on all user request

·  To play a key support role in the delivery of client projects, including client liaison, contact with internal resource departments and external suppliers, and administrative work.

· Support Client’s Event Management team with meeting room reservation and arrangements. Daily equipment check in conjunction with meeting room support.