Senior/Executive, Middle Office

Job Responsibilities:

• Middle Office provides post-sales support to the Sales team and assists internal Operations teams especially Policy Administration and Claims team in interacting with Intermediaries and Client HR

• Maintain close working relationship with Sales/Policy Admin/Claims/Compliance/Customer Care Teams and external parties (Intermediaries/Client HR) to ensure seamless flow of relevant information and co-ordination

• Monitor service level achievements for selected clients

• Attend to escalations with ability to mitigate and resolve issues of concern in relation to needs of Client HR and Intermediaries.

• Assist in identifying, simplifying and streamlining processes for operation efficiency

• Perform ad-hoc duties assigned by supervisor

Job Requirements:

• Degree in any discipline

• At least 1 year of relevant experience in Employee Benefits Operations is preferred

• Knowledge of health insurance products would be an advantage

• Polite, tactful and service minded

• Good communication skills

• Able to work well independently and in teams

• Proficiency in Microsoft Office

We regret that only shortlisted candidates will be contacted.