SERVICE COORDINATOR

Coordination

• Respond to customer calls and triage customer requests including status of machines and service work and/or issues that require special attention or escalation.
• Assist the Field Service Manager with the daily planning of field techs work assignments by maintaining the master field schedule.
• Regular follow-up with technicians as to job status and with customers to provide job completion updates.
• Liaise with Parts Department regarding requirements for specific jobs, ordering, shipping, etc.
• Work in conjunction with the Warranty department to support customer warranty and claims issues.

Administration

• Manage work orders including their opening, closing and maintaining to insure accurate and timely invoicing (includes adding labor, parts, sublets, lubricants, shop supplies, core credits, etc.).
• Assist with the preparation of customer quotations, warranty claims, invoice prep and overall work order administration.
• Assist field and shop techs with parts ordering and follow-up for open work orders.
• Issue purchase orders as required (i.e for third party parts and services, tools, etc.).
• Maintain effective, accurate reporting, data management and record keeping.
• Assist and backfill for Service Supervisors and Service Administrators in their absence.
• Other duties as assigned.

Competencies

• 1 years technical knowledge of heavy equipment, cranes and construction equipment
• Administrative skills in heavy equipment industry, construction or distributor environment
• MS Office proficiency, service reporting/time entry and invoicing software
• Methodical, analytical, organized and detail oriented
• Report writing
• Due diligence and promotion of a Health and Safety culture
• Dynamic team player with a positive attitude