Student Management And Investigation Officer School Bukit Batok

The Services required are set out as follows:

1. Student Incident Management

• Respond promptly to student management cases, including:

o Theft

o Physical altercations and fights

o Bullying and cyberbullying incidents

o Vandalism

o Misconduct and breaches of school rules

o Other student welfare and behavioural concerns

• Gather accurate and objective information regarding incidents.

• Conduct preliminary investigations and establish timelines of

events.

• Ensure all students involved are treated with fairness, respect,

and confidentiality.

2. Investigation and Fact-Finding

• Interview students involved in incidents using appropriate

questioning and communication techniques.

• Interview witnesses and other relevant parties to obtain a

comprehensive understanding of events.

• Collect and review evidence where applicable, including:

o Written statements

o CCTV footage

o Photographs

o Digital communications and records

o Other relevant documentation

• Identify inconsistencies and clarify information through follow-up

interviews.

• Maintain neutrality and objectivity throughout investigations.

3. Documentation and Reporting

• Prepare clear, accurate, and professional investigation reports.

• Summarise findings, evidence gathered, statements obtained,

and timelines of events.

• Highlight key concerns, risk factors, and recommended follow-up

actions.

• Submit reports to Key Personnel (KPs), Year Heads, HODs,

Vice-Principals, or Principal for further decision-making and

intervention.

4. Student Engagement and Support

• Build positive relationships with students to facilitate open

communication.

• Exercise empathy while maintaining professional boundaries.

• Support students in reflecting on their actions and understanding

consequences.

• Work collaboratively with teachers, school counsellors, SEN

Officers, and school leaders to support student development and

well-being.

5. Collaboration with School Staff

• Provide timely updates to relevant Key Personnel regarding

ongoing cases.

• Coordinate with teachers to gather contextual information while

minimising disruption to classroom teaching.

• Support school leaders in implementing follow-up actions arising

from investigations.

6. Record Management

• Maintain confidential records of incidents, investigations, and

outcomes.

• Ensure documentation complies with school policies and data

protection requirements.

• Monitor trends and recurring issues and provide reports to school

leaders where necessary.