Student Services Executive / Specialist

Supports student onboarding, orientation, and engagement activities.Monitors attendance in compliance with institutional and regulatoryrequirements, prepares student documentation, and coordinates class, exam, andfacility logistics. Assists in surveys and quality assurance processes.Supports internship coordination, industry engagement, and career-relatedevents while maintaining accurate records and ensuring smooth academicoperations.

Student Onboarding & Engagement

·   Support post-enrolment activities, including P-file closure, arrangement of orientation, and informing students of course start dates.

·   Support execution of student engagement and school activity plans developed by the Student Services Director.

Operations and Student Support

·   Track and monitor attendance to meet GSTM and ICA requirements, collaborating with class monitors to verify attendance; if needed, follow-up on attendance anomalies, issuing warning letters and escalate repeated cases for intervention by the Student Services Director.

·   Prepare and issue student documents (e.g., verification letters, status letters) as required.

·   Assist in planning lecturer schedules, class timetables, and facility usage.

·   Generate class lists, arrange classrooms, and support faculty with lesson logistics and materials.

·   Coordinate exam logistics including room setup, invigilators, and exam paper handling.

·   Support the maintenance and updating of relevant documents, ensuring accuracy, proper formatting, correct version control, and timely uploading into the central document management system.

QA Support

·   Administer module, post-orientation, and agent feedback surveys.

·   Track survey completion and compile results for review by the Student Services Director and Academic Secretariat.

Industry and Career Support

·   Assist in liaising with industry partners and companies on internship placements or site visits.

·   Keep records of student placement information, internship progress, feedback, and outcomes data.

·   Support career related events, such as career fairs, industry events, or alumni events.

Qualifications

Skills, Experience & Knowledge

• Minimum: 1 year administrative experience in a higher education or school setting
• Experience: supporting meetings (logistics, agendas, minutes) 
• Strong: customer service skills with discretion
• Ability to meet deadlines with high accuracy and organisation
• Excellent verbal and written communication skills in English and being able to communicate in (Vietnamese) or (Tamil and Hindi) is a huge plus but not a MUST
• Ability to manage complaints and escalations from Vendors and clients and parents
• Strong interpersonal and teamwork skills
• Proactive, adaptable, and able to handle change
• Strong multitasking and prioritisation skills in fast-paced environments
• Proficient in Microsoft Office and IT systems
• Understanding of SSG's EduTrust policies and regulations
• Experience improving processes/systems
• Experience working with international staff/students 
• School environment experience

Qualifications

• Diploma or equivalent 
• Degree 

Personal Attributes

• Flexible and positive attitude
• Able to work independently and in small teams 
• Strong organisational, time management, and communication skills
• Calm under pressure 
• Proactive, creative problem-solver 
• Leadership skills