Student Services Executive - TPG & Claims

About Vertical Institute

Vertical Institute is a leading Singapore-based AI training provider focused on equipping working professionals with in-demand, career-advancing skills. We focus on artificial intelligence and other emerging, high-impact technologies, with a strong emphasis on real-world application over theory.

We are a Registered Training Provider (RTP) with SkillsFuture Singapore, and have trained tens of thousands of professionals across both individual and corporate programmes, including partnerships with government agencies and enterprises.

Our mission is to help individuals and organisations stay relevant and competitive in an AI-driven economy. We design and deliver practical, hands-on courses that equip professionals with immediately applicable skills that drive real outcomes at work.

We are a fast-growing organisation that values ownership, speed, and continuous improvement. If you are excited about shaping how AI transforms work and education, you will find strong alignment here.

We’re looking for a personable and customer-centric Admissions Executive to ensure meaningful learning experiences for our students.

The ideal candidate is someone who has great people-skills and thrives in an exciting startup environment.

Roles & Responsibilities:

• Address student inquiries and concerns promptly, ensuring a seamless and positive admissions experience for all students.
• Facilitate online training courses, assisting trainees with their attendance for weekly courses, meeting course assessment criteria and submitting capstone projects.
• Managing and liaising with course trainers and teaching assistants for the provision of training courses and learning support for trainees.
• Sourcing for passionate instructors to join our instructional team
• Manage class group chats by responding to queries from trainees and providing support where required.
• Collect and analyze trainee feedback on training courses.
• Subsequently implement improvements based on feedback.
• Manage and liaise with course trainers and teaching assistants to improve the learning experience of students
• Preparation of certifications for students after completion of the training courses
• Handle and process student's queries/requests on re-assessment, deferment, programme switch and withdrawal.
• Follow-up on outstanding matters after the programmes to ensure good customer service delivered
• Represent Vertical Institute at events, seminars, and webinars, exuding passion and knowledge about our programs.

Requirements:

• Bachelor's degree or equivalent experience in a related field.
• Experience in TPG and Claims
• Proven track record in admissions or customer service, preferably in the education sector.
• Exceptional communication skills, both written and verbal.
• A genuine passion for tech and education
• Be organised and meticulous
• Strong interpersonal skills, with the ability to connect and build relationships.
• Proficiency in CRM tools and data analytics is a plus.
• Demonstrate a positive attitude with integrity and drive for excellence in work
• A self-starter that loves a fast-paced environment and new challenge

What We Offer:

• Competitive salary
• Opportunity to work in a fast-paced, dynamic, and innovative environment.
• Chance to make a meaningful impact on the trajectory of learners' careers.
• A collaborative and inclusive work environment.