Warranty Admin Assistant / Senior

Performance Motors Limited (PML), a Sime Darby Motors Company, endeavours to be the undisputed leader in the automobile industry. As the dealer of BMW cars and motorcycles in Singapore since 1979, Performance Motors has been synonymous with performance and sheer driving pleasure.

• To check and ensure that all repair orders are timely closed (within 2 week of end control).
• To invoice warranty claims within the submission timeline provided by BMW Asia.
• To process all warranty claims and check for accuracy before send for validation.
• Prepare invoice does not process report to avoid claim submission time exceeded.
• Bi-daily repair order collection from Service Dept and cross checked with Customer Service Advisor(CSA) hand over list to avoid any missing CSA Repair Order (RO) by email.
• To follow up Repair Order and ensure that both CSAs and Workshop foremen submit all RO on time. Communicate with them directly to understand their needs.
• To follow up warranty enquiries by CSAs and workshop personnel.
• Verify the accuracy of goodwill requisition by CSA to BMW Asia.
• Repair Order Sorting and Preparation for scanning after claims was submitted completely with warranty ParaDM checklist.
• Monitoring of Work In Progress(WIP)(Ageing) not more than 60 days
• Weekly follow up, update related departments on all outstanding repair order and purchase order status or any approval required.
• To perform other duties as and when required by Immediate Superiors or Service Manager.
• To provide documents during Warranty Dept. External and Internal Audit.
• To back up Warranty Executive on BSI/BRI Extended Warranty Administration, Technical Campaign request and GDMS support from inter department.

Requirements:

Min 2 years of administrative experience, ideally in automotive industry

Min O level and above

Good in computer skills

Proficiency in Microsoft Excel

Able to work in a team

Sime Darby Motors is the automotive arm of Sime Darby. One of the leading automotive players in the Asia-Pacific region with presence in nine markets, Sime Darby Motors spans across Malaysia, Australia, China, Hong Kong, Macau, New Zealand, Singapore, Thailand, and Taiwan. A key industry player, it is actively invested across the entire value chain of the automotive business, from assembly, importation, distribution and retail, to after-sales services and rental, with more than 12,000 employees across the nine markets.