BEAUTY CENTRE MANAGER

Key Responsibilities

1. Operations Management

• Oversee the day-to-day operations of the beauty centre to ensure a seamless and efficient workflow.
• Monitor inventory levels and ensure timely procurement of supplies and products.
• Ensure the centre complies with all hygiene, health, and safety regulations.

2. Team Leadership

• Lead, coach, and motivate a team of beauty professionals including therapists, technicians, and receptionists.
• Schedule staff rosters to ensure adequate coverage and optimize productivity.
• Handle recruitment, onboarding, and performance evaluations.

3. Customer Service Excellence

• Ensure the highest level of customer service and satisfaction.
• Handle customer feedback and resolve complaints professionally and promptly.
• Maintain strong client relationships and support customer retention initiatives.

4. Sales & Business Development

• Drive centre sales performance through effective promotions and upselling strategies.
• Monitor daily sales and prepare monthly performance reports.
• Collaborate on marketing campaigns and partnership opportunities to increase footfall.

5. Financial Management

• Manage budgets, expenses, and profit margins.
• Monitor cash flow, sales targets, and KPIs.
• Implement cost-effective practices without compromising quality.

Requirements

• Proven experience (minimum 2–3 years) in a managerial role within the beauty, wellness, or retail industry.
• Strong leadership and people management skills.
• Excellent customer service and communication abilities.
• Sales-driven with a good understanding of beauty and wellness products/services.
• Well-organized, detail-oriented, and able to multitask.
• Knowledge of salon management software is a plus.