Beauty Consultant

Operations

• Clinic opening and closing procedures
• Attend to patients once they walk into clinic
• Appointment taking of patients
• Registering patients
• Billing out a patient
• Contacting patients to remind and/or follow up on treatments they’ve done
• Answering phone calls
• Maintaining cleanliness of premises
• Monitor stock levels of inventory and ensure that stock levels are maintained at all times and to report to relevant department when there are any discrepancies
• Monitor expiration of all items in clinic and to report to relevant department when any item has reached or passed its expiration

Patientcare & Procedures/Treatments

• Able to perform various procedures like facials and body treatments that meets patient’s needs and expectations while ensuring patient’s safety
• Able to perform device-based treatments such as Hydrafacial, IPL, Fat Freezing
• Assist Doctors during procedures
• Answering to patient’s inquiries and clarifying doubts if any
• Explain to patients on steps of their selected treatment and what to expect after
• Explain possible risks and downtime (if any) of treatment and ensure they sign consent form
• Checking Dr’s consult notes and following up with patient accordingly including dispensing correct items and making the necessary arrangements – i.e. follow up appointment.

Sales

• Ascertain patients’ end goal for their skin/body and provide the necessary recommendations that will work in tandem to doctors’ procedures
• Able to create a need for patient to return
• Able to cross sell full architecture of business
• Able to recommend suitable products and treatments based on patient’s concerns
• Able to learn fast and acquire thorough knowledge on all clinic’s treatments and products

Job Requirements:

• At least 1 year of relevant working experience
• Excellent communication and interpersonal skills
• Customer service oriented