SALES MANAGER

Job Description

• Promote beauty services, treatment packages, and retail products to customers.
• Manage daily shop operations and ensure smooth service flow.
• Lead, supervise, and motivate beauticians to achieve monthly sales targets
• Provide excellent customer service and handle enquiries, appointments, and complaints.
• Plan and execute promotions, marketing activities, and membership programs.
• Maintain product inventory and ensure sufficient stock levels.
• Ensure the shop meets hygiene, safety, and service quality standards.
• Handling customer complaints, refund requests, and service issues professionally.
• Consistently achieve and exceed high monthly sales targets in a highly competitive beauty industry while maintaining service quality.
• Oversee shop operations such as inventory control, equipment condition, cost management, front-desk coordination, and overall service standards.

Requirements

• Strong communication and customer service skills.
• Ability to lead a team and work independently.
• Pleasant personality with interest in beauty, skincare, and customer care.
• Basic computer knowledge (POS system, scheduling apps, WhatsApp).
• Able to work shifts, weekends, and public holidays.
• Strong ability to manage stress and perform under pressure