Sales Manager

Skills & Competencies

• Lead, train, and motivate sales and consultant teams to achieve performance goals
• Develop and implement sales strategies to meet revenue and membership targets
• Analyze sales data and market trends to identify and act on growth opportunities
• Build and maintain strong client relationships to enhance retention and generate referrals
• Manage customer complaints effectively to ensure high service satisfaction
• Monitor individual and team performance, providing coaching and constructive feedback
• Collaborate with marketing teams to plan and execute promotions, campaigns, and events
• Ensure compliance with company policies, hygiene, and service standards
• Manage inventory and coordinate with suppliers for retail product availability
• Apply strong problem-solving skills to resolve issues under pressure
• Utilize CRM software and MS Office (Excel, PowerPoint) proficiently to support sales operations
• Demonstrate solid knowledge of beauty and skincare products, treatments, and services
• Communicate clearly and negotiate effectively with diverse clientele
• Maintain a customer-oriented mindset with strong relationship-building abilities
• Fluent in English to communicate effectively in a professional setting; additional languages (e.g., Mandarin) advantageous for client engagement

Personal Attributes

• Maintain a presentable and professional appearance
• Exhibit passion for the beauty and wellness industry
• Demonstrate a results-driven, proactive, and hands-on approach
• Uphold strong ethics and integrity in managing client information and finances