Chief Facilities Manager

Job Description

• Oversee the day-to-day operations and maintenance of multiple facilities, ensuring optimal performance, safety, reliability, and service excellence.
• Manage and mentor facilities management teams, including senior managers, managers, executives, supervisors, technical officers, technicians, and support staff to ensure an efficient and collaborative work environment.
• Supervise IFM technical personnel, specialists, contractors, subcontractors, and service providers to ensure contractual obligations, service standards, and operational objectives are achieved.
• Evaluate operational performance and cost-effectiveness of outsourced services and recommend improvements to enhance efficiency and value.
• Manage and monitor operational and maintenance budgets, ensuring effective allocation of resources and cost control.
• Identify operational risks, project delays and budget variances, and implement timely mitigation measures to minimise operational impact.
• Ensure all maintenance activities, projects, and improvement works are completed in accordance with approved schedules, quality standards, and contractual requirements.
• Maintain uninterrupted facilities operations by proactively managing manpower resources, succession planning, and workforce continuity, including timely replacement of personnel where required.
• Coordinate and manage external contractors, vendors, and service providers to ensure service delivery meets contractual requirements, quality standards, and performance indicators.
• Establish and oversee preventive and corrective maintenance programmes to maximise asset reliability and minimise downtime.
• Ensure compliance with all applicable Workplace Safety and Health (WSH), environmental, fire safety, statutory, and quality management requirements.
• Review and ensure Standard Operating Procedures (SOPs), maintenance schedules, and work programmes remain current, effective, and compliant.
• Drive sustainability initiatives, including energy efficiency, waste reduction, recycling, and environmental best practices.
• Monitor facilities performance through operational data and key performance indicators (KPIs), identify improvement opportunities, and implement continuous improvement initiatives.
• Lead facilities upgrading, renovation, Addition & Alteration, and improvement projects from planning through completion.
• Oversee the maintenance and performance of building systems and supporting services, including building fabric, Mechanical & Electrical (M&E) systems, landscaping, pest control, grease interceptors, scheduled maintenance, breakdown maintenance, and project works.
• Ensure all employees, contractors, and subcontractors comply with the organisation's Quality, Environment, Health & Safety (QEHS) management system, ISO standards, and statutory requirements.
• Monitor waste management and recycling performance, implementing initiatives to achieve organisational sustainability targets.
• Conduct regular operational review meetings with the client and key stakeholders to review service performance, operational issues, improvement initiatives, and contractual deliverables.
• Prepare operational reports and provide regular updates to senior management on facilities performance, maintenance activities, projects, risks, and improvement initiatives.
• Perform any other duties assigned in support of facilities management operations.

Requirements

• Degree in Engineering, Architecture, Building/Facilities Management, or related discipline with at least 15 years of relevant facilities management experience; or
• Diploma in Engineering, Architecture, Building/Facilities Management, or related discipline with at least 20 years of relevant facilities management experience.
• Proven experience managing integrated facilities management operations, multiple stakeholders, contractors, and multidisciplinary teams.
• Strong knowledge of building services, Mechanical & Electrical (M&E) systems, maintenance management, project management, and contract administration.
• Strong leadership, communication, problem-solving, stakeholder management, and organisational skills.