Continuous Excellence Manager(BHS)

Team Development & Succession Planning

- Recruit, onboard, and mentor a team of six engineers: Operations Engineer, Maintenance Engineer, PLC Engineer, Network Engineer, and Data Analyst/QA.
- Design and implement a structured development program to prepare the CIT team for future O&M leadership roles.
- Facilitate cross-training and job shadowing with the current O&M team to ensure seamless knowledge transfer.

Operational Excellence & Innovation

- Lead continuous improvement initiatives focused on system uptime, process efficiency, and service quality.
- Apply Lean, Six Sigma, and root cause analysis methodologies to identify and resolve operational bottlenecks.
- Drive automation and digital transformation projects to modernize support workflows.

- Ensure SOPs reflect current practices and are always up to date

Strategic Alignment & Stakeholder Engagement

- Align CIT objectives with Company Group’s lifecycle support strategy and customer SLAs.
- Collaborate with internal stakeholders (engineering, IT, operations) and external partners (Changi Airport Group) to ensure alignment and transparency.
- Represent the CIT in strategic planning and performance review meetings.

Performance Monitoring & Reporting

- Define KPIs for team performance, project impact, and readiness for succession.
- Develop dashboards and reports to track progress and present insights and improvement opportunities to senior leadership.

Requirements:

·       Bachelor's degree in mechanical, electrical Engineering, operations or related discipline
- Minimum 7 years of experience in operations, maintenance, or continuous improvement roles.
    -Minimum 3 years proven experience in team leadership and talent development.
-Lean Six Sigma certification (Green Belt or higher) preferred.     -Familiarity with airport systems, PLCs, networks, predictive maintenance and data analytics tools is a strong advantage.

·   Excellent communicator, able to communicate and present to internal and external stakeholders
   Knowledge in MS Office, MS Project, MS Visio

Functional skills:     
Technical Proficiency: Strong understanding of operations and maintenance processes and customer support systems.

     Leadership: Ability to lead, motivate, and manage a diverse team effectively.
  Problem-Solving: Strong analytical skills to identify issues and implement effective solutions.
   Communication: Excellent verbal and written communication skills to interact with team members and other departments, including the customer and airport stakeholders.
   Project Management: Ability to manage multiple projects simultaneously, ensuring timely and efficient completion.

  Attention to Detail:
Keen eye for detail to ensure high standards of maintenance and operational efficiency.

     Customer Focus:
Strong commitment to delivering high-quality customer service and satisfaction.

     Strategic and systems thinking

    Change management

Soft skills:    Communication and interpersonal skills (3-experienced) Problem-solving and decision-making (3-experienced) Conflict resolution (3-experienced) Adaptability and flexibility (3-experienced) Time Management