Customer Relations Officer

Job Description

• Make appointment for resident to attend inspection with BSC (Building Service Center) team.
• Prepare weekly, monthly reports, IDMS report to ensure day-to-day operations running efficiently and effectively.
• Update defects cases for HDB's review and create new cases for new units and manage defects feedbacks from residents.
• Communicate with residents through written notice regarding any construction activities.
• Generate work schedule for Subcontractors to rectify defects as soon as possible
• Arrange unit improvement works for residents.

Requirements

• Minimum GCE "A" level or formal qualification
• At least 3 year of experience in a HDB BTO project.
• Preferably effectively bilingual in English and Mandarin in order to liaise with Chinese-speaking residents and associates.
• Pleasant personality and friendly disposition
• Competency and experience in maintaining lines of communication between Employer, owners of neighbouring properties and the public

We offer attractive remuneration package to the right candidate. Candidates with more experience will be considered for senior positions. Interested candidates are invited to submit detailed resume stating current salary, expected salary, reasons of leaving and date of availability.

We regret that only shortlisted candidates will be notified.