Customer Relations Officer

(A) Essential Job Functions:

The Customer Relations Officer is responsible, but not limited to, the following:

• Address and resolve residents' feedback and complaints.
• Coordinate site inspections.
• Draft and respond to feedback and queries.
• Communicate effectively with residents.
• Maintain proper documentation and records of defects, including both hardcopy and online submissions.
• Liaise with stakeholders such as HDB, sub-contractors, Town Council, consultants, and residents.
• Manage customer relationships by interacting with residents to maintain good rapport and gather feedback.
• Prepare routine reports.
• Provide administrative support to the project team.
• Perform any other ad-hoc duties or tasks as assigned by management.

(B) Minimum Qualifications/ Job Experience:

• A minimum pass in at least 5 subjects, including English, at GCE "O" Level or NITEC Certificate.
• Competent and possess the skills, knowledge, and ability to manage public relations with residents effectively.
• Capable of communicating effectively in English and one other Singapore official language (effectively bilingual).
• Have a pleasant personality.
• Possess customer-oriented attitude with good communication and interpersonal skills.
• Proficient in Microsoft Office applications such as Excel, Word, and PowerPoint to manage documentation and communication tasks effectively.