CUSTOMER RELATIONS OFFICER (HDB/HIP PROJECT)

Job Description

1. Address inquiries and public feedback related to project site activities and the environments
2. Foster positive relationships with residents to work closely with the relevant parties.
3. Conduct regular on-site visits to residents’units for activities such as condition surveys, handing over units with the completed internal work and/or appointments made.
4. Arrange water ponding test (where applicable).
5. Send reminders and/or make calls to residents prior to the commencement of internal work (3 Days Reminder Calls).
6. Coordinate with Supervisor, Sub-con representatives, RTO and residents for necessary appointments and follow-up (where applicable).
7. Maintaining proficiency in the latest HIP Information Centre System (HICS) and staying updated on changes.
8. To update and complete all the HICS records within 1 month from the completion of the toilet upgrading works and EASE 2.0 for each block.
9. Assist administrative and Data processing and programming (UBS) paperwork.
10.To disseminate information & handle resident complaints/feedback.
11.Other ad-hoc duties as assigned by the Customer Relations Officer and/or management.

Requirements

1. O level or Diploma in related fields
2. 3 to 4 years relevant experience
3. Good communication skills in both English & Chinese
4. Able to work independently
5. Better have work experience with HDB/HIP Project