Customer Service

Company Overview

EuconAir Services Pte Ltd, established in 2007, provides air conditioning, mechanical, and ventilation system services across Singapore, serving customers of all sizes with steady growth to meet market demands.

Job Summary

You will manage customer communications and scheduling for aircon servicing, repairs, and installations while preparing quotations and maintaining accurate job records to support smooth operations and customer satisfaction.

Responsibilities

• Respond promptly to customer calls and WhatsApp enquiries about aircon breakdown checks, servicing, installation, and booking to ensure timely support
• Schedule and coordinate technician assignments to optimize job order completion and resource use
• Follow up on job orders and resolve customer complaints to maintain service quality and customer satisfaction
• Conduct after-sales follow-up to confirm service effectiveness and encourage repeat business
• Prepare accurate quotations based on customer requirements and service scope to facilitate sales and approvals
• Input job data into the company system daily to maintain up-to-date records for operational tracking
• Perform daily customer reconciliation to ensure billing and service records are accurate and complete
• Apply basic knowledge of common air-conditioning systems to assist in customer enquiries and technician coordination

Required competencies and certifications

• Demonstrate a positive working attitude to support team collaboration and customer service
• For Malaysians: Hold a minimum SPM certificate (required for MOM work permit application)

Preferred competencies and qualifications

• Basic knowledge of common air-conditioning systems
• Proficiency in English and Mandarin to communicate effectively with diverse customers and team members

Other Information

Working Location

• Kaki Bukit, Singapore

Working Hours

• Monday to Friday: 8:30am – 5:30pm
• Saturday: Half day (home-based, standard office hours)

Compensation

• Fresh / <2 years experience: S$2,000 – S$2,500 monthly basic salary
• 2–5 years relevant ACMV customer service experience: S$2,600 – S$3,000 monthly basic salary

Application Process

• Contact Ms Shirley (HR) via phone (+65 67021052) or email ([email protected])
• No agents please