Day Operations Executive (Bukit Merah)

Job Summary

Manage daily waste collection operations by coordinating drivers and crews, monitoring routes, investigating incidents, and ensuring resource availability to maintain efficient and compliant logistics services.

Responsibilities

• Resolve daily collection incidents and address driver feedback by monitoring GPS data and confirming route completion with respective Function Executive
• Assign and adjust routes, including ad-hoc collection trips during resource shortages to maintain service continuity
• Manage driver and crew schedules including rest days, shift changes, annual and medical leave to ensure adequate route coverage
• Update route sheets based on SNF issuances to maintain accurate operational documentation
• Prepare and generate ESO reports for scheduled collection trips to support operational planning
• Conduct monthly physical inspections of assigned trucks to ensure vehicle readiness and compliance
• Perform twice-weekly ground checks on operational routes to verify service quality and adherence to schedules
• Investigate vehicular and property accidents objectively and prepare detailed reports for internal circulation
• Attend to and resolve CRM cases daily to maintain customer satisfaction and operational transparency

Required competencies and certifications

• Possess a Class 3 and/or Class 4 driving license

Preferred competencies and qualifications

• Completed GCE O level or Diploma in any discipline with at least 2 years’ experience in Logistics or Operations Management
• Proficient in MS Office applications to support operational reporting and communication
• Demonstrated planning, organizing, and administrative skills to manage logistics workflows effectively
• Strong attention to detail and ability to comprehend systems and process flows for accurate operations
• Customer service orientation with effective communication
• Ability to work independently and manage responsibilities autonomously
• Willingness to commit to rotating weekend, public holiday duties, and early deployment shifts starting as early as 6:30 am