Field Service Engineer

Job Title: Field Service Engineer (FSE)

Location: Singapore

Report to: SeniorOperations Manager

Overview:

We have an immediate opening for a Field Service Engineer to join our fast-growing Singapore team to support our expanding business needs.

In this role, you will deliver full technical support to sales teams, Contractors, and End-users, ensuring Lutron lighting control systems are installed, commissioned, maintained, and optimized according to company standards. 

This role is responsible for delivering high-quality field service, troubleshooting technical issues, and supporting customer to ensure reliable systems performance and a positive user experience.

Key Responsibilities:

• Commission, maintain and service Lutron lighting control systems
• Troubleshoot, diagnose, and rectify system issues at customer job sites
• Ensure installations follow Lutron standards and specs
• File complete, accurate site service records
• Deliver on-site & remote technical support to all stakeholders
• Answer product and system technical enquiries promptly
• Escalate complex technical problems to internal teams
• Support pilots, testbed projects and new product launches
• Provide customer training and live system demos
• Collect user feedback to drive product and service upgrades
• Collaborate cross-functionally to boost overall service quality

Qualifications:

• Diploma or Degree in Electrical Engineering, Electronics Engineering, Building Services, Automation, or a related field.
• Minimum 3–5 years of experience in field service, commissioning, technical support, or related roles.
• Solid knowledge of lighting control systems, electrical systems, networking fundamentals, and integrated building technologies. 
• Proficient in Microsoft Office applications.
• Willingness to travel on short notice and support regional projects as required.