Hard Service Site Lead

Job Scope:

· Leading a team to manage the day-to-day workplace services activities for the facility

· Be the on-site key point of contact for key stakeholders and/or clients.

· Able to identify and propose changes to improve operational and/or experience.

· Resource Planning of the outsourced facility management team to ensure smooth operations.

· Assist & run tenders for engagement of service providers for Workplace services including and not limited to janitorial services, landscape, pest control, pantry management services, handyman, system security, electrical etc.

· Oversight of facility management as a program including cleaning, pantry management services etc.

· Work with client to formulate a strategy for Workplace services.

· Conduct monthly management meetings and weekly operations meetings with Ubisoft.

· Advice and lead HSE compliance throughout the office space.

· Space planning and optimization

· Manage ticketing system (SOS), and response within SLAs.

· Review employee satisfaction surveys and report action plans.

· Collaborate with respective departments on daily operations and events.

· Prepare and manage the workplace services budget and ensure that all supplier invoices are paid in a timely manner.

· Support events held in the workplace and space set-up when required

· Any ad-hoc requirements that may be requested by Chinese MNC

Skills, Knowledge & Experience

· Minimum diploma in Facilities Management and/ or Hospitality.

· Have experience in facility management or hospitality (management experience in 5 stars hotels is a plus) with 2 – 3 years of leadership experience.

· Excellent communication and interpersonal skills

· Proactive and outgoing personality

· Good vendor management skills

· Team player

· Strong people management