IT Executive

Company Overview

The IAQ Group, founded in 2000 and based in Malaysia, is a leading Total Facilities Solutions Provider with over 23 years of technical excellence in Hi-Tech facilities solutions across 7 countries.

Job Summary

Manage and support IT systems and infrastructure to ensure optimal performance and security. Lead upgrades, user support, and documentation to drive continuous IT improvements aligned with business needs.

Responsibilities

• Manage deployment, monitoring, maintenance, development, upgrade, and support of all IT systems including servers, PCs, operating systems, hardware, software, and peripherals to ensure operational efficiency
• Administer servers by installing, configuring, backing up, recovering, securing, and performing periodic maintenance to maintain system reliability
• Troubleshoot, maintain, and secure network infrastructure to optimize performance and prevent disruptions
• Monitor and maintain email hosting server operations including email maintenance and housekeeping to ensure uninterrupted communication
• Set up user accounts, permissions, passwords, and internet access to maintain secure and appropriate user access
• Evaluate, propose, and implement hardware or software upgrades and improvements to enhance IT capabilities
• Plan and implement future IT developments and lead project work to support organizational growth and technology advancement
• Provide training and technical support to users with varying IT knowledge to improve user competence and system utilization
• Develop and maintain system documentation to ensure accurate records of IT configurations and procedures
• Maintain records of IT resource utilization to support asset management and planning
• Ensure all software products are correctly licensed to comply with legal and organizational standards
• Maintain website content for group companies to ensure up-to-date and accurate online presence
• Undertake special assignments, ad hoc functions, and related duties as assigned to support business needs

Required competencies and certifications

• Diploma in Computer Study / Information Technology or equivalent
• Minimum 3 years of experience in related IT field

Preferred competencies and qualifications

• High level of integrity and results orientation to drive effective IT operations
• Ability to work independently with minimal supervision to manage IT responsibilities autonomously
• Passion for technology and software development, leveraging the latest technologies to innovate
• Strong interpersonal and communication skills to support users at all organizational levels