Key Account Manager

The Key Account Manager (Cleaning Services) will play a strategic and operational leadership role in managing major client portfolios. This individual will be responsible for ensuring excellence in service delivery, driving contract compliance, optimizing financial performance, and maintaining strong stakeholder relationships. The ideal candidate will champion continuous improvement, integrating technology and sustainable practices to elevate service standards.

Key Responsibilities

1.Client Relationship & Stakeholder Management

• Act as the primary point of contact for clients and relevant stakeholders regarding service requests, feedback, and contractual obligations.
• Liaise closely with clients to review Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and overall performance standards.
• Build long-term, strategic partnerships with key accounts to maximize client retention and identify upselling opportunities.

2.Operational Leadership & People Management

• Lead, mentor, and manage a team of operations managers, executives, and site supervisors to ensure cohesive and high-performing operations.
• Provide strategic guidance to project staff to help them thoroughly understand contractual requirements and implement mitigation solutions for operational challenges.
• Oversee the development and execution of robust work methodologies, standard operating procedures (SOPs), and comprehensive staff training programs.
• [Value-Add] Drive workforce upskilling initiatives and progressive career mapping for site staff to boost productivity and retention.

3.Financial & Administrative Governance

• Manage project budgets strictly within set constraints while successfully achieving corporate objectives and operational benchmarks.
• Compile and present comprehensive monthly budget monitoring, variance analysis, and financial reports to senior management.
• Oversee the verification and timely submission of all monthly project reports required for billing and revenue realization.
• Balance high-level operational execution with rigorous administrative compliance.

4.Strategic Value-Adds & Innovation

• Innovation & Automation: Identify opportunities to integrate cleaning technologies, smart cleaning systems, and automation/robotics to optimize manpower and improve efficiency.
• Sustainability & ESG: Align cleaning operations with modern sustainability goals, ensuring the eco-friendly use of chemical consumables, waste reduction practices, and compliance with green standards.
• Proactive Risk Management: Conduct regular operational audits and risk assessments to proactively resolve issues before they impact the client.

Job Requirements (Suggested)

• Experience: Minimum 5+ years of experience in operations management within the Cleaning, Facilities Management, or Environmental Services industry, with at least 2 years in a managerial/key account capacity.
• Financial Acumen: Proven experience managing profit and loss (P&L), budgeting, and cost-benefit analysis.
• Leadership: Strong track record of leading diverse teams and managing multi-site operations.
• Communication: Exceptional interpersonal, negotiation, and report-writing skills, with the ability to present confidently to senior management and corporate clients.
• Tech-Savvy: Familiarity with digitized operations management tools, roster scheduling software, or smart cleaning tech is highly advantageous.