Manager, Facilities Management

Role Purpose

To lead and take full accountability for MTFA’s facilities management function across all sites, covering both maintenance operations and capital projects.

The role ensures that all facilities are safe, compliant, operationally reliable, and progressively upgraded, with the Manager serving as the overall owner of both project delivery and maintenance performance.

Key Responsibilities

Overall Facilities Leadership & Accountability

To lead and take full accountability for MTFA’s facilities management function across all sites, covering both maintenance operations and capital projects.

The role ensures that all facilities are safe, compliant, operationally reliable, and progressively upgraded, with the Manager serving as the overall owner of both project delivery and maintenance performance.

Project Leadership

Serve as the overall project owner for all facilities-related projects, including:

Renovations (e.g. DIL, FSC upgrades)

Additions & Alterations (A&A) works

Electrical upgrading

Security and automation systems

Direct and supervise the Project Manager (contract) in:

Project scheduling and coordination

Contractor and consultant management

Site supervision and reporting

Lead key decisions on:

Project scope and priorities

Tender evaluation and award

Budget approvals and cost control

Ensure projects are delivered on time, within budget, and to required standards

Maintenance & Operations Oversight

Oversee all day-to-day facilities operations across MTFA sites

Ensure implementation of:

Preventive maintenance (PPM)

Corrective maintenance

Emergency response protocols

Supervise the Senior Executive in:

Managing vendors and term contractors

Attending to operational issues and minor defects

Ensuring service continuity across sites

Ensure high reliability of critical systems, especially in healthcare facilities

Vendor & Contract Management

Lead all facilities-related vendor and contract management

Establish clear SLAs and KPIs for both maintenance and project vendors

Oversee procurement processes, including:

• Tendering

• Quotation evaluation

• Contract awards

• Ensure cost efficiency without compromising service quality

Compliance, Safety & Risk Management

Ensure compliance with all regulatory requirements:

SCDF (Fire Safety)

BCA (Building regulations)

NEA / environmental standards

Healthcare-related facility requirements

Oversee audits, inspections, and certifications

Ensure proper documentation:

Maintenance records

Licences and permits

Safety reports

Review and streamline existing facilities management processes, and establish Standard Operating Procedures (SOPs) to ensure consistency, operational efficiency, compliance, and service quality across all MTFA premises 

Drive workplace safety and risk mitigation across all facilities

Team Leadership & Coordination

Lead a 3-man facilities team with clear role clarity:

Manager: Overall accountability, decision-making, approvals

Senior Executive: Operations, vendors, ground execution

Project Manager: Project coordination and execution support

Ensure strong coordination between:

Project works and ongoing operations

Step in for escalations, complex issues, and critical decision-making

Stakeholder Management

Partner closely with:

• Home Managers

• Healthcare Centre Managers

• Childcare Leadership

• Corporate Services / Finance

• Balance project timelines with operational needs to minimise disruptions

• Ensure clear communication on maintenance works and project updates 
  

Key Performance Indicators (KPIs)

• Preventive maintenance compliance rate

• Project delivery (timeline, budget, quality)

• Facility uptime (especially critical systems)

• Vendor performance ratings

• Audit and compliance outcomes

• Budget adherence (CAPEX & OPEX)
  

Job Requirements

Education & Experience

• Degree / Diploma in Facilities Management, Engineering, Building Services or related field

• At least 6–8 years of relevant experience, with strong exposure to:

• Facilities operations

• Project management / upgrading works

• Experience managing multi-site portfolios

• Exposure to healthcare / residential care / childcare environments is an advantage
  

Technical Competencies

• Strong knowledge of:

• Building systems (M&E, HVAC, electrical, plumbing)

• Preventive maintenance frameworks

• Project management lifecycle

• Familiarity with Singapore regulatory requirements (BCA, SCDF, NEA, MOM WSH)
  

Working Style Expectations

• Able to operate in a lean, high-accountability environment

• Strong balance between strategic oversight and hands-on execution

• Capable of managing simultaneous operational issues and project timelines

• Available to respond to urgent facilities matters when required
  

Why This Role Matters

This role ensures MTFA’s facilities are not only maintained but continuously improved to support safe, high-quality care environments, directly impacting the well-being of residents, patients, children, and staff.

Official Working Hours:

Monday to Thursday         8.00am – 5.30pm

Friday                                8.00am – 5.00pm

Official Workplace:

Darul Ihsan Orphanage                                    

5 Mattar Road  / 23 Wan Tho Avenue                           

Singapore

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