Technical Sales and Support Specialist - Industrial Coating

Job Title:Technical Sales & Support Specialist - Industrial Coatings

Location: Singapore

Position Overview:

The Technical Sales & Support Specialist is a key player in driving sales and promoting our industrial coatings solutions, reporting directly to the Technical Manager. This role involves taking an active role in pre & post-sales, technical product applications and supports the sales team in managing the territory’s distributors, channel partners and customers network for sales growth.

Key Requirements:

• Bachelor’s degree or College diploma in a technical field or equivalent experience.
• 5+ years of related experience in technical customer service and quotation processing with a preference for candidates with strong background in protective coatings and various floor coatings installation methods.
• Strong technical aptitude and hands-on experience.
• Demonstrated proficiency in sales techniques, Microsoft Office, and MS CRM software.

Major Responsibilities:

• Foster positive sales relationships with existing customers, channel partners, and end-users while also visiting potential new customers to gain insights into user needs and industry trends.
• Responsible for providing support for product and technical recommendations for project specifications.
• Supporting company's sales goals are met in the assigned product in the assigned territory, to include retaining and/or increasing market share, and sales and profit volumes.
• Perform on site visits to end-users, show willingness to work within environments where our products are used, such as plants or outdoor applications, in accordance with end users’ requirements and practices.
• Apply mock-ups at customer premises.
• Takes an active role in coaching distribution personnel and evaluating their competency in the support of all the brands, products, and services.
• Develop customer quotations as needed, and review vs application requirements to ensure accuracy and effectiveness in meeting customer needs.
• Forecast and track key account metrics in support of growth.
• Utilize all available sales tools, reports, data sources, and CRM to manage daily activity and provide required sales opportunity and forecasting input.
• Conducting technical training to distributors/key customers.
• Installation and technical support of coating solutions.
• Collect and report trends and strategies of competitors, and ongoing customer feedback to Sales Management.
• Actively seeks out and participates in both formal and informal personal training opportunities, to maintain technical competency and remain current in technology and industry changes.
• Other duties, tasks, and responsibilities as assigned by company

Skills and Abilities:

• Skilled in solution-based selling and customer consultation.
• Ability to identify and address technical challenges at customer locations.
• Effective team player with excellent problem solving and conflict resolution skills.
• Strong interpersonal skills to maintain rapport with customers and colleagues.
• Detail oriented with exceptional organizational and multitasking abilities.
• Capable of working well under pressure and managing simultaneous deadlines.
• Quick thinking and adept at planning troubleshooting strategies.
• Self-motivated with the ability to inspire others.
• Willingness to travel up to 50%, including international travel.
• Possession of a valid driver’s license and passport.

Equal Opportunity Employer:

We are an equal opportunity employer and value diversity in the workplace. We encourage applications from individuals of all backgrounds.leadership.