Workplace Ambassador

Overall Role

• Enhance the employee experience by providing hospitable and warm customer service

• Assist Facilities Management in the delivery of soft services

• To assist in the maintenance of the premises including any designated financial, maintenance, procurement, asset, and vendor management

• Develop an understanding of and sound working relationship with key representatives of the business, suppliers, and team members

• Be the voice of the users by listening and providing for their requests

• Be a supporter of change and spokesperson for agile workplace concepts

Duties & responsibilities

• Primary focus to handle enquiries on all corporate services matters

• Act as the programme administrators to handle corporate card request, physical record management, carpark management, ordering of office supplies and subscriptions services

• Work closely with all Workplace Ambassadors in implementing initiatives to enhance the user’s workplace experience

• Need to be culturally sensitive and perform work ethically and with integrity

• Good knowledge of the office surrounding amenities

• Responds to requests for information, service, and assistance in a timely manner

• Provide Helpdesk support by responding to requests and tickets logged via centralized helpdesk. Ensure work orders are being followed up by the relevant teams

• Upkeep and update the list of vendors and contacts

• Assist in collation for all team monthly reporting

• Arrange vendor meetings and prepare the minutes of meetings

• Assist with any other duties as assigned by the reporting Manager for any operational or business needs

• Manage vendor invoices that include coding and tracking of payment

• Respond to ‘fix me’ stickers and close the feedback loop

Key Competencies

• Able to multitask and resolve multiple requests simultaneously

• Adequate interpersonal skills to manage diverse range of service providers and Client representatives

• Good people skills and ability to interact with a wide range of client users and demands

• PC literacy and proven ability to manage daily activities using various systems, including the internet and e-mail functions

• Demonstrated experience with continuous improvement initiative

• Good communicator, confident, friendly, engaging

• Able to relate to different stakeholders of the organisation

• “Customer first” mind set

Key Measurables (KPIs)

• Workplace Pride

• Workplace Productivity

• Employment Agreement

• Compliance with the Service Level Agreement established between Jones Lang LaSalle and Client

Behavioural Competencies

LEADERSHIP

• Work towards objectives unsupervised

• Be willing to assist and mentor colleagues

• Taking ownership of any workspace-related issues on floor(s) allocated

PERSONAL EFFECTIVENESS

• Proactively engages with bank users, clients, and team members to ensure vibrancy at the workplace

• Actively promotes other Client-led initiatives (e.g. Gym/Wellness, café, etc)

• Contributes via regular feedback, to the overall performance of the delivery team

DECISION MAKING

• Be able to make difficult decisions and resolve problems or improve operations.

• Actively search out opportunities to achieve best results and increase the service delivery provided by Jones Lang LaSalle/Client

RELATIONSHIP BUILDING

• Promote open, constructive, and collaborative relations with team members and clients.

• Proactively build rapport with other functions (Hospitality, Design and Construction, Mechanical & Engineering) to ensure seamless delivery of service to client.

COMMUNICATION

• Listens effectively and communicate through actions and example. Has good written and oral communication skills