1 year Contact Centre Customer Service Officer #HJOT

Job Responsibilities:

• Understand customers needs and provide accurate, customer-centric information and resolutions
• Manage cases from initial enquiry through follow-up and closure, ensuring timely updates and resolution
• Deliver high standards of customer service and maintain positive customer experiences
• Accurately document interactions, enquiries, escalations, and outcomes in the case management system
• Escalate complex cases appropriately and follow through until closure
• Prepare reports and maintain accurate records of customer interactions
• Support service improvement initiatives by identifying trends and feedback from customers
• Perform other duties assigned by supervisor

Requirements:

• A level / Diploma in any discipline
• Strong communication and interpersonal skills
• Customer-focused with the ability to handle enquiries professionally and empathetically
• Meticulous, organised, and able to work independently as well as in a team

Interested candidates are invited to email your resume to:

[email protected]
Jenalyn Ooi Huai Sian (R1765551)
Recruit Express Pte Ltd
Company Reg. No. 199601303W
EA Licence No. 99C4599