6723 - Customer Service Officer (Freight forwarding)

Customer Service

5 days, 9am- 5.30pm

Address:  (Fort Canning)

Salary: $3200 -$3500

Job scope: 

• Respond promptly and professionally to client inquiries, ensuring high service standards.
• Liaise with overseas offices and agents to coordinate quotations, bookings and shipment execution.
• Handle import/export enquiries and bookings across sea, air and land transport modes.
• Activate shipments based on confirmed selling rates and cost structures.
• Collaborate closely with sales personnel to ensure smooth handover and operational follow through.
• Source and maintain competitive rates from hauliers, shipping lines, co -loaders, overseas agents and subcontractors.
• Monitor sales performance and contribute to forecasting and pipeline tracking.
• Develop and maintain strong, long-term relationships with customers and vendors.
• Establish and manage client-specific standing orders or SOPs for recurring shipments.
• Working closely with internal departments (Sales, Operations, Finance) and external partners to ensure seamless execution.
• Check and verify incoming job-related invoices before submission to the Finance Department.
• Uphold all company policies including compliance, regulatory requirements, HSSE&Q standards, and Code of Business Conduct.
• Stay informed on industry trends, freight regulations, and market developments.
• Participate in training and development programs to enhance product knowledge and sales skills.
• Propose and implement process improvements to boost operational efficiency and customer

Requirements:

• At least 3 years of relevant experience in the freight forwarding industry
• Very good proficiency with Microsoft Office Tools (Word, Excel etc.)

📲Interested candidates, please WhatsApp your resume to: +65 9642 0989 (Han) 📧 Or email your resume to: [email protected]

👤Chaw Chiaw Han | R22106723🏢 The Supreme HR Advisory Pte Ltd | EA 14C7279